Email FAQ

As an IUSM student, what are my email options?

An email address directed to Exchange email without forwarding is required. If you already have another email address in the IU system, such as, you may keep it in addition to your new / Exchange email.

WARNING: Email sent from one Exchange account to another within the IU system will not be forwarded elsewhere, no matter how your forwarding options are set. Your class listserv email will remain on Exchange. It will not be forwarded to umail, imail, or elsewhere. If you have Exchange email, you must be sure to check it.

Are there any advantages to using Exchange?

Yes, there are several advantages:

  • Exchange offers greater security than any of the other options. Because students in any of the health professions come into contact with patient information, this enhanced security is essential.
  • Exchange users are allotted 500 M of storage. Webmail users are allotted only 100 M.
  • Exchange has many additional, easy-to-use features.
  • Personal calendars and shared calendars are a valuable tool.
  • Wireless PDA access to Exchange is a great convenience. (You will need a PDA for your third year clinical rotations.)
  • (Exchange is required for class of 2012 and beyond.)

Is it ok to forward my Exchange email to another host, such as Gmail or Hotmail?

No. Using Exchange is mandated because of its enhanced security. Also, if you have Exchange but don’t read it, you will miss official emails from IUSM. Email sent from one Exchange account to another within the IU system will not be forwarded elsewhere, no matter how your forwarding options are set.

Why am I required to use Exchange email instead of Umail, Imail, or webmail?

Using Exchange is mandated because its enhanced security helps to safeguard patient privacy.

I forgot my password. What should I do?

University Information Technology Services (

If I have problems setting up my email, who can I contact?

University Information Technology Services (

How can I access my Exchange email?

You can use the web interface, which is located at

You can also use the Outlook email client, which comes with Microsoft Office. To download Microsoft Office, go to For instructions on setting up the Outlook desktop client, see

For instructions to set up Exchange on Windows Mobile 6, see

Instructions for configuring other clients, such as Mozilla Thunderbird, are available at

Where did that important email go?

Spam filters can be unpredictable. To prevent delivery errors caused by over-zealous filters, take these precautions.

I am planning to take a year off. Will my email account expire/become inactive in that time-period?

To ensure that your email will not be deactivated, Office of Student Affairs must make a change of status request on your behalf.

As a new student, how can I set up my Exchange email?

Follow the instructions on this page.

I will be graduating soon. Can I keep my IU email address? How long will my Webmail or Exchange account remain active?

Your Exchange account will be disabled after the second consecutive registration period during which you do not register for classes, around February or March.

However, you can keep your email address. Read more through this knowledgebase post.

If you would prefer, you may create an alumni email account through the Alumni Office.

How can I create an Exchange account?

Follow the instructions on this page.

How can I read my Exchange email on my smartphone?

See the IU Knowledge base article about Exchange ActiveSync. To get help with setup, contact UITS Support at 317-274-HELP.